Refund Policy

**Due to the current COVID-19 pandemic, we are unable to accept returns. We hope you understand and continue to stay healthy.

REFUNDS

We offer a 100% money back guarantee on all products that are defective or damaged. Upon receiving your order, please inspect the items for any damages and contact us within 24 hours. Proof of damage MUST be provided, along with your confirmation number and we will provide you with a full refund for the product.

ORDER CANCELLATIONS

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled and no refunds will be issued.

If you are unsatisfied with your order – please contact our support at info@kawaiiloot.com and we will do our best to help you!

We do not issue the refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your refund request is past the 24 hour timeframe