Shipping Policy
We are glad to bring our customers great value and service. That’s why we provide free shipping to the USA via USPS. Upon ordering, you will receive a confirmation email and a second email with your tracking number once your order has shipped.
For shipping to locations other than the US, shipping will be calculated at checkout.
LOST/MISSING PACKAGES
Kawaii Loot is not responsible for lost or stolen packages shipped with USPS. We are also not responsible for delays in delivery, due to unforeseen circumstances. Kawaii Loot is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
If you have misspelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, kindly notify us via email at info@kawaiiloot.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refunds will be given after the 24 hours of incorrect submission.
SHIPPING TIME
Shipping times vary based on your location. The average shipping time is 1-5 business days. Please allow 1-3 business days to process your order and 1-5 business days for your order to be shipped. Please be aware that shipping and delivery times may be delayed due to the current pandemic, peak seasons, or holidays.
**Due to the current COVID-19 pandemic and peak seasons, please note that all shipping and delivery times are estimates.
If you have any other questions or concerns you can contact us at info@kawaiiloot.com or visit our Contact Us page and we will do our best to assist you.